Store Policies

At NASIM Collection, we want every order to be clear and straightforward from the moment it is placed. Please take a moment to review our Store Policies before completing your purchase.

By placing an order with NASIM Collection, you acknowledge and agree to the policies outlined below. Nothing in these policies limits your mandatory rights under applicable UAE consumer law.

RETURNS, REFUNDS & EXCHANGES

All NASIM Collection sales are final.

We do not accept returns, refunds, or exchanges due to change of mind, incorrect size selection, fit preference, colour preference, personal preference, or any other non-defect reason.

A refund may be issued in the following circumstances:

  • An order is successfully cancelled following a request made within 48 hours of placing it, in accordance with our Order Cancellations policy.
  • An item is confirmed after review to be faulty, damaged, incomplete, incorrect, or materially different from the item ordered.

Outside these circumstances, purchases are non-refundable and non-exchangeable, subject to your mandatory consumer rights.

We encourage you to carefully review the product description, images, colour, size, and our Size Guide before completing your purchase.

If you need help choosing a size or have a question about a piece, please contact us before placing your order and we will be happy to assist.

REFUND METHOD

Any approved refund will be processed through the original payment method used for the purchase.

If you paid through Tabby, your refund will be processed through Tabby. A Tabby purchase cannot be refunded by cash, bank transfer, or another payment method.

Purchases made using another payment method will similarly be refunded through that original payment method. Once we have processed your refund, the time required for the funds or payment adjustment to appear depends on your payment provider, bank, or financial institution.

FAULTY, DAMAGED OR INCORRECT ITEMS

Every order is carefully checked and prepared before dispatch. However, if you receive an item that is faulty, damaged, incomplete, incorrect, or materially different from your order, please contact us within 72 hours of receiving your order.

To help us review the issue, please provide:

  • Your order number
  • A brief description of the issue
  • Clear photographs or videos showing the issue
  • Photographs of the packaging, where relevant

Please submit your claim within 72 hours of delivery so that we can promptly review and verify the issue. This reporting period does not limit any mandatory consumer rights.

Once the issue has been reviewed and confirmed, our team will arrange the appropriate resolution.

Please note that damage caused after delivery through wear, misuse, improper handling, incorrect washing, or failure to follow our care instructions is not considered a product fault.

ORDER CANCELLATIONS

Changed your mind after placing an order? You may request a cancellation within 48 hours of placing your order.

Cancellation requests must be made within this 48-hour period and should include your order number.

Once NASIM Collection confirms an eligible cancellation requested within the 48-hour period, any payment made will be refunded through the original payment method.

After 48 hours, your order is considered confirmed and can no longer be cancelled or refunded due to change of mind.

If you notice an error in your order, such as an incorrect size, colour, item, or delivery information, please contact us as soon as possible within the cancellation period.

SIZING & LENGTH

All NASIM Collection pieces are ready-to-wear and are available according to the sizes listed on each product page.

Please refer to our Size Guide and review your measurements carefully before selecting your size. Customers are responsible for choosing the correct size when placing an order, and an incorrect size selection does not qualify for a return, refund, or exchange.

The standard length is 60 inches unless otherwise stated on the product page.

If you require a different length, please enter your preferred length in the designated field on the product page before adding the item to your cart.

If you have already placed your order and need to request a length adjustment, please email us at nasimcollection@bynasimalmansoori.com within 24 hours of placing your order, including your order number and required length.

As orders may be prepared and dispatched as early as the following day, we cannot guarantee that length adjustment requests received after the 24-hour period can be accommodated.

If you are unsure about your size or required length, please contact us before placing your order and our team will be happy to assist.

PRODUCT COLOURS & DETAILS

We take care to represent every NASIM Collection piece as accurately as possible across our website and social media.

Some website product images may use AI-assisted imagery to present our pieces on models. These images are used for styling and visual presentation purposes. The actual design, fabric, colours, details, and craftsmanship of each piece are represented through real product photography and content.

For a closer look at our pieces, you can visit @nasimcollection.ae on Instagram, where we regularly share the actual garments through photos and videos, both with and without AI-assisted content.

Please keep in mind that colours may appear slightly different depending on lighting, photography, screen brightness, and individual device settings.

For pieces featuring prints, embroidery, embellishments, beading, or other detailed finishes, slight variations in placement may naturally occur from one piece to another. These small variations are part of the individual character of each piece and are not considered faults.

CARE INSTRUCTIONS

NASIM Collection pieces are crafted using delicate fabrics, embroidery, embellishments, stones, beads, and other decorative details that require careful handling.

To preserve the quality and finish of your piece, we recommend:

  • Professional dry clean only
  • Do not machine wash or tumble dry
  • Do not bleach
  • Avoid soaking, scrubbing, or wringing
  • Do not iron directly over embroidery, stones, beads, prints, or embellishments
  • If steaming is required, use gentle steam from a safe distance and avoid direct heat on embellished areas
  • Avoid contact with perfume, hairspray, deodorant, oils, and other chemicals, particularly around embellished areas
  • Store your piece carefully in a cool, dry place away from direct sunlight
  • Avoid hanging heavily embellished pieces for extended periods where the weight of the garment may place stress on the fabric or embroidery
  • Handle embellished areas gently to avoid catching, pulling, or loosening stones, beads, or embroidery

Due to the delicate nature of embellished and embroidered pieces, minor loosening or loss of individual stones, beads, or embellishments may occur naturally with wear and handling and is not automatically a manufacturing fault.

Damage resulting from improper washing, cleaning, ironing, storage, handling, or failure to follow these care instructions is not considered a product fault.

SHIPPING & DELIVERY

Orders are delivered to the shipping address provided by the customer during checkout.

Customers are responsible for ensuring that their name, telephone number, delivery address, and other delivery information are complete and accurate before submitting an order.

Applicable shipping charges and available delivery options are displayed at checkout before payment is completed.

Our estimated delivery timeframes are 7–14 business days for Standard delivery and 4–8 business days for Express delivery. Available delivery options and any destination-specific estimates are displayed at checkout.

UAE shipping charges: Standard delivery — AED 35; Express delivery — AED 55.

GCC shipping charges (Bahrain, Kuwait, Oman, Qatar and Saudi Arabia): Standard delivery — AED 135; Express delivery — AED 210. UAE shipping charges are listed separately above.

Orders may arrive earlier depending on order volume, product availability, whether a length adjustment has been requested, and the time required to prepare your order for dispatch.

During periods of high order volume, or where an order requires a requested length adjustment, additional preparation time may be required.

Please note that delivery timeframes are estimates and may occasionally be affected by circumstances outside NASIM Collection's reasonable control.

If you notice an error in your delivery information after placing your order, please contact us as soon as possible. As some orders may be prepared and dispatched as early as the following day, we cannot guarantee that delivery details can be changed once an order has been prepared, dispatched, or transferred to the delivery provider.

NASIM Collection does not offer customer pickup or in-person shopping.

PRICES & PAYMENT

All prices displayed on the NASIM Collection website are in AED and inclusive of applicable VAT.

Any applicable delivery charges are calculated and displayed at checkout before payment is completed.

Available payment methods are shown at checkout.

PROMOTIONS & DISCOUNT CODES

Promotional offers and discount codes are subject to their stated terms and validity periods.

Unless otherwise specified, discount codes cannot be combined with other offers or applied retrospectively to an order that has already been placed.

Discounts must be applied at checkout before payment is completed. NASIM Collection cannot guarantee that a discount can be added after an order has been confirmed.

ORDER CONFIRMATION

Once your order has been successfully placed, you will receive an order confirmation using the contact information provided during checkout.

Please review your confirmation carefully to ensure your order and delivery information are correct.

If you notice an error, contact us as soon as possible so we can assist before your order is prepared or dispatched.

We recommend keeping your order confirmation until your order has been successfully received.

CONTACT & ORDER SUPPORT

Need help with an order, cancellation, sizing, delivery, or product concern? Our team is available through:

Email: nasimcollection@bynasimalmansoori.com
WhatsApp: +971 50 420 5270
Order Support: Simply reply directly to your order confirmation email.

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.

For faulty, damaged, incomplete, or incorrect items, please also include clear photographs or videos showing the issue.

NASIM Collection reserves the right to update these Store Policies when necessary. Any changes will be reflected on this page.